Melanie McLagan

Moving strategy into action

Melanie A. McLagan, MBA
Managing Partner

416 845  6228

Function and Specialization

An experienced change agent, facilitator, consultant, trainer, and speaker working with senior teams and Boards for 23 years to identify the critical levers to operational excellence;  particularly those providing value-add to the customer while eliminating activities and processes which do not. 

Melanie specializes in the facilitation of strategic change and value chain operational design/improvement and in building client team capabilities by imbedding new language and methods.  She understands client need and engages the right team (of client and external members), along with personally maintaining on-site engagement to ignite passion in the methods she has refined over 100s of initiatives and clients industries.

Education, Licenses & Certifications

  • Master of Business Administration, Executive MBA 
  • Hons. Bachelor of Arts, Sociology specializing in small group interactions/communications
  • Certified Trainer, KPMG Lean Academy, (Cardiff University-LERC, UK), Lean Fundamentals
  • Certified Lean Six Sigma Black Belt, Xerox Corporation, Rochester N.Y. and George Group U.S.A. 2003 
  • Lean Six Sigma DMEDI (Design for Lean Six Sigma) specialized training, 2005 and IDEO Design Thinking method specialty 

Melanie's Learning/Testing ground

Melanie McLagan is the Founding Change Agent of Impetus3. Formerly a Director in KPMG’s Management Consulting practice leading the Operational Transformation and Lean Process group, Melanie has worked with clients across Canada, the US and UK in the financial, consumer, corporate and public sectors.

Prior to joining KPMG, Melanie’s corporate work elevated her to a CEO appointment at Xerox Corporation to redesign and drive change. Today, She is a highly sought after mentor and coach in strategic operational change and design thinking with the art of facilitation. A certifed Lean Six Sigma Black Belt for 15 years, combined with years in operations management, culture change and business process improvement leadership and consultation (success & stalls)  inform her recommended approach for clients.

Melanie created and popularized the Think.Know.Prove.™ for funnelling diverse experience and opinion down to aligned points of focus, with a resulting bias for action in all participants from the 100s of organizational teams and leaders she has facilitated. She has since partnered with a Microsoft Technology Implementor to create a knowledge repository and platform/app to further aid clients to embed a repeatable interaction "Good Meeting" model. Release planned for late 2017 in test phase.

Her passion is to help executives and employees effect powerful changes that make their businesses and experience more profitable and equipped to thrive.

Get in touch with Melanie at 416-845-6228
or follow her on Linkedin or twitter @eclecticMel


“I created Impetus3 to facilitate
and teach the power of rethinking
process design and problem solving
so that my clients get where they
need and want to go faster.”

Melanie Mclagan
Founding Change Agent >Impetus3

Impetus3 Team.  Specialized consultants form the team as part of the Impetus3 network. 

A network of Associates; co-facilitators,  coaches and business analysts/business architects are engaged across the various operational excellence service blocks. Team complement is defined in advance.  Highlight profiles provided upon request

Leroy Wall

This Month's Highlight Profile

Leroy Wall, CPA, CA, CFA
Founder & Managing Director, Wall Consulting Group Inc.

An experienced investment operations executive with a 22-year track record of designing business architecture and delivering investment operations and technology solutions for companies in the Cayman Islands, Channel Islands, Chicago, London, Luxembourg, Montreal, New York, Ottawa, Sydney, Toronto, Victoria and Zurich. Over his career, he has managed the administration and financial operations of over $600 billion in assets.

Top of page