416.845.6228 [email protected]


What We Do

Impetus3 Inc. is a niche firm specialized in facilitating business transformation.

We inspire and manage strategic change by identifying the operational imperatives to make it happen. Our expertise lies in 10,000 hours facilitating change alongside clients for 20 years certified in various methods from Lean Six Sigma process improvement, Design Thinking to management consulting fact-based work.

Our offerings help large to mid-sized organizations target transformation objectives and reach key results. Our strengths are found in facilitation mastery, target-state design, and a range of powerful accelerator tool sets for change and continuous improvement.

We are guided by the philosophy that ‘business is personal’. Every client situation is unique.  We bring a balanced focus on the old triad of People, Process and Technology with a modern enabler list that considers culture and the future of work prompted by digital AI.

We Make Change


  1. Diagnose/identify business enablers that need change and design relevant strategy to achieve new target state.
  2. Improvement initiatives to fit your purpose employing principles and methods from Lean, Agile, Design Thinking. We embed and lead teams on site.
  3. Build capability or Centres of Excellence for process-based problem solving; new business operating model value streams or innovation hubs.

We Guide Change


  1. Train the Trainer: create team-level change momentum; deliver critical thinking programs using Think. Know. Prove.™ to shift mindsets and hasten action.
  2. Inspire Behavioural change between teams where the work happens; in meetings, interactions and throughout the sequence of decision making.
  3. Refresh operational readiness for the ‘Future of Work: whatever that may mean for your business/industry. Work with our library of accelerators, toolsets and templates to eliminate non-value add time in knowledge workers. Focus on World Economic Forum top skills for 2030s: Complex Problem Solving, Critical Thinking, Creativity, and Cognitive Adaptability.

We Talk Change


  1. Speeches: Keynote and breakout sessions for leaders.
  2. Facilitation: Custom & Pre-set workshops to create momentum and alignment. Our Think. Know. Prove.™ process steers the conversation and creates excitement.
  3. Team level Coaching – Group Action Learning method. This change and team effectiveness coaching exposes what is/is not working using ‘case’ situations and  optimizes interpersonal interactions, team trust and group performance. Often used in concert with a Business Transformation or other action-oriented tools.

Our Team

We have a core team of change agents and consultants. Our network of experienced practitioners enables us to expand and customize our delivery team tailored to your organizational needs.

Our network of associates includes:

Orgshift Solutions

Org Shift: a speciality in digital architecture Chris Carter supports us in digitally focused transformation and digital group collaboration.


Charthouse: a frequent partner in our work, Natalia’s change models ensure the environment, culture and behaviours are assessed and enabled during change.


Roedding: an experienced firm in strategic operating model and costing change; Jennifer is a trusted advisor on thinking, options and tangible considerations in governance and risk.


Invictus: With years of following, informing, shaping and contributing to healthcare policy in Canada, the Invictus team is rich with know-how, know-what and know-when!

Dr. Bob Bell

Dr. Bob Bell: Bob has worked in Ontario health care for more than 40 years as a GP, cancer surgeon, hospital CEO and Deputy Minister of Health.


Entech: A leading mining consulting company based in Perth, Vancouver and Toronto specializing in mining engineering, ventilation, resource geology and geotechnical engineering. This team knows all the technical stuff we don’t. They make a great Subject Matter Expert alongside the Impetus team while we embed at mine sites to drive ‘operational process’ improvements and improved interactions like we did in Northern Canada with Bradford Ernst.


Carolyn Ellis: A certified Adaptability Quotient coach, facilitator and trainer with over 25 years in public and private sector. Carolyn’s latest award winning book: Lead Conversations that Count, 2021 and The Adaptive Advantage TM  ‘Level up Team’ workshop helps to assess then jump start effective team connections, communications and project work with Impetus3.

PM Konnectors

PM Konnectors: A new connection for Impetus3. We went looking for people who could train and coach managers at our client organizations looking for specific technical discipline tips & tricks or support them to get certified.

Ori Schibi, PMP, PMI-PBA & ACP didn’t just write the book on it, he wrote four (4): Managing Stakeholder Expectations for Project Success (2013), Effective PM and BA Role Collaboration (2015), Agile Business Analysis (2018) and Effective Project and Change Sponsorship (2020).

Our team’s skills include:

  • Facilitation Mastery – Reframe thinking, accelerate decisions and secure alignment with actions.
  • Business Architecture and Business Technology – specialists to craft the interaction and value models
  • Business Mastery – research, benchmarking, analysis, targeting, operating structures and governance
  • Data science – Identifying the inputs/outputs to drive measurable efficiency from process change
  • Change Management – Psychology of the individual during organizational change
  • Marketing and Storytelling – developing social content and digital reflection of your change stories

Melanie McLagan
Founder and Managing Partner


Melanie McLagan is the Founding Change Agent of Impetus3. Formerly a Director in KPMG’s Management Consulting practice leading the Operational Transformation and Lean Process group, Melanie has worked with clients across Canada, the US and UK in the financial, consumer, corporate and public sectors.

Prior to joining KPMG, Melanie worked at Xerox Corporation where she was appointed by the CEO to redesign and drive change. Today, She is a highly sought after mentor and coach in strategic operational change and design thinking with the art of facilitation. A certifed Lean Six Sigma Black Belt for 17 years, combined with years in operations management, culture change and business process improvement leadership and consultation (success & stalls)  inform her recommended approach for clients.

Melanie created and popularized the Think.Know.Prove.™ for funnelling diverse experience and opinion down to aligned points of focus, with a resulting bias for action in all participants from the 100s of organizational teams and leaders she has facilitated. She has since partnered with a Microsoft Technology Implementor to create a knowledge repository and platform/app to further aid clients to embed a repeatable interaction “Good Meeting” model. Release planned for late 2020 in test phase.

Her passion is to help executives and employees effect powerful changes that make their businesses and experience more profitable and equipped to thrive.


Education & Qualifications
  • Master of Business Administration, Executive MBA
  • Hons. Bachelor of Arts, Sociology specializing in small group interactions/communications
  • Certified Trainer, KPMG Lean Academy, (Cardiff University-LERC, UK), Lean Fundamentals
  • Certified Lean Six Sigma Black Belt, Xerox Corporation, Rochester N.Y. and George Group U.S.A. 2003
  • Lean Six Sigma DMEDI (Design for Lean Six Sigma) specialized training, 2005 and IDEO Design Thinking method specialty
Get in touch with Melanie at 416.845.6228 or follow her on Linkedin

Natalia Lobach MBA, PMP

Natalia Lobach is the founder and principal consultant at Charthouse Advisory Services.  Natalia has 20 years of experience in the Health and Public Services industries in Canada and has advised executives and CEOs to successfully implement strategy and manage change.

She is adept at taking strategy as an output of board governance and turning it into results in organizations by building structure, mobilizing people and helping leaders successfully manage change. Natalia’s approach to change helps leaders quickly mobilize their people in a new direction and deliver results.  Natalia has a Master of Business Administration from the Schulich School of Business at York University and a Bachelor of Science in Health Studies from the University of Waterloo.

Natalia has returned to industry yet her advice and connected change models continue to inform Impetus’ approach. 

Patrick Kennedy
Masters in Mathematics and Philosophy

With the abundance of data available, it makes deciding what is noise and what is relevant hard for busy Executives and Functional Leaders.  Clarity from the story being told is key. Data; whether AI generated, or insights from a variety of qualitative or quantitative sources must support decisions and actions to help an organization and its people thrive.

Patrick has co-piloted this journey of discovery alongside Melanie and other Impetus Teammates in large public and corporate sectors; from transportation, to pension plans, to gold mine operations since 2018.

Dalton King MSc

Technology Lead, Think › Know › Prove™

A graduate of the progressive Ivey Business School. Dalton is guiding Melanie and the Impetus3 team to sort and share the mechanics of what they do so a wider audience can benefit.  Upcoming course participants and communities will gain access to how to map with groups, crowd source critical thinking and real case stories of accelerated organizational management of change with Think Know Prove and the Impetus3 Transformation Journey Framework.

With his photographic aesthetic, and strategic digital future of work acumen, Dalton ensures a team focus on UX -user experience as well as business value.

Stephanie Lawrance

Stephanie Lawrance

A seasoned people and change leader developing HR leading-practise change strategies and operational models in Canada, US and UK with a strong focus on planning and tooling for the future of work.  Known for her strategic business partner and executive coaching approaches and balancing the need for strategic, results-driven leadership with rolling up her sleeves, depending on the business need.

Most recently, as part of a start-up Stephanie built the People & Culture function at a Canadian-based virtual care platform. Starting as employee 30, she scaled the Executive Team capabilities to meet the demands for rigor with strategic planning and deployment, budgets, and KPI reporting with an HR function powered by analytics capabilities and enhanced employee engagement. Melanie and Stephanie first met at KPMG where Stephanie spent part of her ~15 years advising high-impact industries such as healthcare and pensions and now provides her perspective to Impetus3 and its clients.

Paul Lyons

Paul Lyons P.Eng, B.A.Sc.

An exceptional business architect, modeller and technical writer. Paul’s acumen and ability to synthesize what the Impetus team surfaces alongside client representatives in workshops and data collection is stellar.  The clear visualization and summary of findings makes insights and next step actions approachable after Paul digs into the depths of system technologies, information/data records management and governance, document/process flow, business intelligence and performance analytics. Experience crosses industries from citizen/client programs in Canada and abroad to case management, social services delivery, post-secondary education registration, health services, wealth management, supply chain, insurance, finance, and transportation… Paul’s 40 years as a professional management consultant is invaluable.

Melanie and team rely on Paul’s models and visualizations to simplify the complex. This documentation effectively communicates next step actions for organizational change champions to action as part of Impetus’ accelerated management of change sprints.

Not sure where to begin? Well we can help with that!

In Business, everything shifts. That’s why we’re here.